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How to Deal with Customer Complaints

How to Deal with Customer Complaints

As simple as it sounds, the first and most important step to take when dealing with customer complaints is to be quiet and listen. Customers often feel the need to vent their frustrations with a product or service before even considering a proactive solution. While listening to your customer explain their problem, try to understand…

Visa High-Brand Risk Merchant Categories

Visa High-Brand Risk Merchant Categories

Banks and credit card associations label merchants as high risk if they pose an increased risk of fraud and chargebacks. This could be the result of the nature of the merchant’s industry, consumers, payment terms, volumes, or ticket sizes. Theoretically, you could label any merchant that processes card-not-present transactions as a high risk merchant. However,…

6 Benefits of Using Multiple Merchant Accounts

6 Benefits of Using Multiple Merchant Accounts

Being high risk payment processing experts, we strive to help our merchants process credit cards at minimum cost and with minimum interruptions. One way to achieve seamless credit card processing is by opening more than one merchant account. Sure, this may sound like it costs more, but it could save you money in the long…

5 Things to Consider Before You Take Your Business Global

5 Things to Consider Before You Take Your Business Global

Owning a small, local business is nice. You don’t have to worry about shipping through customs or dealing with multiple currencies. But what if you want to take your business global? Where do you start and what should you consider? There are numerous aspects of your business to consider when deciding to take your business…

How Online Payment Processing Can Rock Your Small Business World

How Online Payment Processing Can Rock Your Small Business World

We understand that not all small businesses are also e-commerce businesses. Maybe you own a storefront, but no website. Maybe you own both a storefront and a website, but you don’t want to sell your goods or services online. Maybe you tried applying for online payment processing services, but the acquiring bank denied your request…

7 Deadly Sins of E-Commerce Credit Card Processing

7 Deadly Sins of E-Commerce Credit Card Processing

Like all things in the business world, online credit card processing and maintaining a merchant account have their challenges. There’s a lot of room for error and making mistakes, but we’re here to help you prevent them. Below, we’ve listed what we feel are the seven deadly sins of e-commerce credit card processing and provided…