Tech Support Merchant Accounts

Tech support merchant accounts from Instabill

The Best Payment Processing Solutions for Tech Support Merchant Accounts

Affordable credit card and ACH payment options through Instabill

Finding the best payment processing solutions can be difficult for tech support merchants operating internationally.

Whether you offer remote tech support assistance or in-office computer services, Instabill provides customizable tech support merchant accounts. With Instabill, you will be connected to a vast network of domestic, offshore and international acquiring banks that can approve you regardless of your geographical location.

Chat with a live Tech Support merchant account manager today

Our tech support merchant account managers are available for a free consultation by clicking the ‘Apply Today’ button above, or speaking directly with a merchant account manager at 1-800-318-2713 or by selecting the live chat option below.

Payment processing for tech support

Chargebacks and friendly fraud are rife in certain industries, and tech support is one of them (see our links for chargeback solutions below). Too often, a tech support merchant is consulted for solutions, which they deliver, but are then faced with a chargeback, the consumer claiming the opposite.

We see it happen all too frequently.

Recently, Instabill partnered with a new, robust payment processing solution for high risk merchants that can be effective in keeping chargeback rates down and sales up. The solution enables tech support customers to pay for services using a gift card – either Target, Walmart, Amazon or Apple Store. The solution goes like this:

  • The tech support merchant places the widget of our partner as an option on their payment page.
  • When the customer is ready to checkout, they click the widget and are directed to purchase a gift card from any of the above providers.
  • The tech support customer purchases the gift card for the needed amount, and enters payment through the widget by entering in the card number and PIN.
  • The merchant is able to receive a payout in either cryptocurrency or ACH.

For industries that suffer from high chargeback rates, our pay-by-gift-card-solution is ideal.

Tech Support Merchant Account Timetable

Approval times for Tech Support merchant accounts vary with each type of solution Instabill offers:

  • Offshore Tech Support merchant account with payment processing history: 5 business days to 2 weeks
  • Offshore startup Tech Support merchant account: 5 business days to 2 weeks
  • Domestic Tech Support merchant account: 2 weeks
  • Tech Support virtual check solution: 2-3 business days

How Do I Get a Tech Support Merchant Account?

Simply, contact Instabill by clicking the button, selecting the live chat option below or calling direct at 1-800-318-2713.

Instabill offers numerous payment processing solutions for tech support merchants separated into four categories:
Offshore Tech Support Merchant Accounts (with payment processing history):

  • 3-6 months of payment processing statements with company name showing chargebacks, refunds, returns and total sales.
  • 3 months of business banking statements
  • Approvals: 5 business days to two weeks

Offshore Startup Tech Support Merchant Accounts

  • Business bank letter or 3 months of business banking statements
  • If no business banking statements, 3 months of personal banking statements
  • Approvals: 5 business days to two weeks

Domestic Tech Support Merchant Accounts

  • Application
  • Owner’s identification
  • Voided check or business bank letter
  • 3 months of business banking statements showing company name, chargebacks, refunds, returns and total sales
  • Incorporation documents
  • Approvals: Up to two weeks

Virtual Check Solutions for Tech Support merchants

  • Application
  • Owner’s identification
  • Voided check or business bank letter
  • Articles of association
  • Approvals: 2-3 business days

Why is Tech Support Considered High Risk?

Remote tech support is considered a high risk industry for several reasons:

  1. Remote tech support deals with card-not-present transactions. In other words, the customer’s credit card is not present at the merchant’s point of sale.
  2. Chargebacks are unfortunately common in PC tech support, when a customer disputes the charge with his/her credit card company and earns their money back.
  3. Tech support companies often operate in different locales around the world than their customers.

Chargeback Prevention for Tech Support Merchants

Unfortunately, chargebacks and friendly fraud are common in the remote tech support industry. Chargeback prevention is even more vital since Jan. 1, 2016, when Visa announced it was lowering its chargeback threshold to 1 percent of sales or 100 per month (down from 2 percent/200 per month).

Instabill copywriters blog often on chargeback strategy: prevention, mitigation and even reversal.

How do I prevent chargebacks?

  1. Have a clear billing descriptor with your company name and contact number. Many chargebacks are the result of consumers not recognizing or not remembering a purchase on their credit card statement.
  2. Communication: Utilize automatic e-mail receipts upon completion of a transaction.
  3. In a dispute, offer the customer a refund. A refund is ALWAYS better than a chargeback.
  4. If you’re a tech support merchant dealing with high chargebacks, consider utilizing ACH payment processing or other check solutions for your business.

ACH Payment Solutions for Tech Support Merchants

The best tech support merchant account providers offer more than just credit card processing and chargeback mitigation. Instabill offers ACH payment solutions, a safety net of sorts, to help tech support merchants who suffer from high chargeback rates stay in business.

ACH is experiencing a resurgence: Within two years, the three-day window ACH transactions need to clear, will be settled in the same day.

Tech Support Merchant Account Fees

Our tech support merchant account fees are competitive and affordable, and our application process is free. Once our underwriting department matches you with one of our acquiring banking partners, the bank will then process your application and determine your merchant account fees.

Since banks determine fees on a case-by-case basis, we cannot provide you with exact fees until the underwriting process is complete. However, you can contact us for your free quote.

Virtual Terminal for Tech Support Merchants

True, obtaining a virtual terminal increases your risk factor. However, for some businesses, it is a necessity for operating a profitable call center. For qualifying online computer services, we can provide you with a virtual terminal integrated into your payment gateway through your acquiring banking partner.

Helpful Resources for Tech Support Merchants

Instabill Cited Among Best Merchant Account Providers By

Tech Support, Check Solutions Tops Among May Merchant Accounts

Tech Support, Adult, E-Cigarettes: Top Merchant Accounts in Q4

ACH Payments Continue Growth — Get Used to It

Transaction Laundering Doesn’t Always Involve Drug Sales

3 Ways ACH Payments are Underrated