There has been a movement in my town over the last decade encouraging consumers to support local businesses. My family and I are on board completely. We do our best to buy local, year-round. Sometimes we pay a little more for something, but we don’t mind a bit. Recently, however, we were forced to side…
Tag: customer service
Reaching Out with In-Store Customer Support
When operating an online as well as an in-store business, you may forget that you cannot treat your customers the same. In the end, both types of customers want to make a purchase, but they have different needs to complete the sale. Online customers want a direct shopping experience, while in-store customers want to take…
Dealing with Customers in a Different Language
As an international business owner, you or your employees will likely encounter customers who speak a different language. However, there may be ways to work with these language barriers so you do not have to turn away these customers as well as the profit. Here are five ways you can help in dealing with customers…
Getting to Know Your Customers in 7 Simple Steps
Getting to know your customers is essential for any sales strategy. The information you obtain from conducting customer research will help you make informed decisions regarding how you should market your goods or services. Questions you should ask yourself include Who are my customers? and What are my customers wants and needs? Questions such as…
The Never-Ending Customer Service Conversation
You love talking to customers on the telephone, but sometimes they seem as if they want to have a never-ending conversation. When long customer service calls prevent you from completing other work, you need to find a way to end the call nice and quick while remaining professional. Below are a few tips to help…
How to Improve Your Online Customer Service Skills
Even if you master all of the Internet marketing strategies out there–sales copywriting, search engine optimization, e-mail marketing, and social media networking to name a few–they are not worth a dime if you forget about basic online customer service skills. All successful businesses understand and properly implement online customer service skills and all share one…
The Ten Commandments of Customer Service
Since a company’s most vital asset is its customers, great customer service plays an integral role in operating a successful business. Without customers, your business simply would not and could not exist. However, when your customers are happy with your goods and services, they help your business grow by returning to you and recommending your…
10 Simple Tactics in Handling Customer Complaints
Ensuring customer satisfaction is vital to the success of every business. Oftentimes, this includes handling customer complaints from angry consumers. However, learning tactics for handling upset customers is simple and possessing these skills will make you a much more valuable employee. Here are my favorite 10 tactics in handling customer complaints. 1. Be an active listener.…
How to Deal with Customer Complaints
As simple as it sounds, the first and most important step to take when dealing with customer complaints is to be quiet and listen. Customers often feel the need to vent their frustrations with a product or service before even considering a proactive solution. While listening to your customer explain their problem, try to understand…
7 Deadly Sins of E-Commerce Credit Card Processing
Like all things in the business world, online credit card processing and maintaining a merchant account have their challenges. There’s a lot of room for error and making mistakes, but we’re here to help you prevent them. Below, we’ve listed what we feel are the seven deadly sins of e-commerce credit card processing and provided…