When it comes to e-commerce payment processing, merchants want to know the best way to sell items online. Is it Amazon, eBay or Esty? Or is it hosting your own website storefront? You, the merchant, should determine the best way to sell products online based on your individual needs as well as what each channel offers. From…
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10 Simple Tactics in Handling Customer Complaints
Ensuring customer satisfaction is vital to the success of every business. Oftentimes, this includes handling customer complaints from angry consumers. However, learning tactics for handling upset customers is simple and possessing these skills will make you a much more valuable employee. Here are my favorite 10 tactics in handling customer complaints. 1. Be an active listener.…
Keys to Building an Effective E-Commerce Navigation System
Whether your menu is vertical, horizontal, has images, has dropdowns, or has many or few items, you want it to give your customers immediate access to purchase your goods. There are so many options and sometimes you might find yourself with a massive menu system that does not convert users to buyers. However, there are…
How to Deal with Customer Complaints
As simple as it sounds, the first and most important step to take when dealing with customer complaints is to be quiet and listen. Customers often feel the need to vent their frustrations with a product or service before even considering a proactive solution. While listening to your customer explain their problem, try to understand…
How Online Payment Processing Can Rock Your Small Business World
We understand that not all small businesses are also e-commerce businesses. Maybe you own a storefront, but no website. Maybe you own both a storefront and a website, but you don’t want to sell your goods or services online. Maybe you tried applying for online payment processing services, but the acquiring bank denied your request…
7 Deadly Sins of E-Commerce Credit Card Processing
Like all things in the business world, online credit card processing and maintaining a merchant account have their challenges. There’s a lot of room for error and making mistakes, but we’re here to help you prevent them. Below, we’ve listed what we feel are the seven deadly sins of e-commerce credit card processing and provided…
Payment Processing Terms Untangled
Are you up-to-date on all the features and components of a payment service provider? The marketplace for credit card processors has experienced some changes over the past decade. Modern technology, however, continues using several of the industry’s original terms. Conducting customer transactions through a merchant account could possibly generate some confusion, especially when used in…
Business Communication: Effective Phone Talk
For computer service merchants, a telephone acts as a primary way of communication with customers, especially when you operate an international call center. Unlike e-commerce merchants who take product orders and ship goods, you provide a service that requires merchant-customer interaction–whether it be PC repair, remote rescue, online reputation management, or search engine optimization. Effective…
5 Hot SEO Tips for Your E-Commerce Website
Search engine optimization (SEO) plays a key role in any successful website. Without SEO, searchers can have a hard time finding your site. As an e-commerce merchant, you rely on visitors finding your website when they’re on the cyber prowl for goods or services. If it isn’t already, SEO should be your best friend. Below…
The Process of Processing Credit Cards Online
We spend a lot of time on our blog sharing tips to help your business succeed. We help you with the marketing as well as the technical aspects of your e-commerce business. However, we’ve never actually blogged about the process of what it is we do: processing credit cards online. Sure, you accept credit cards…