For computer service merchants, a telephone acts as a primary way of communication with customers, especially when you operate an international call center. Unlike e-commerce merchants who take product orders and ship goods, you provide a service that requires merchant-customer interaction–whether it be PC repair, remote rescue, online reputation management, or search engine optimization. Effective…
Tag: customer service
13 Tips for Better Customer Service
Let’s face it: When customers think of online merchants, customer service is usually the last thing that comes to mind. Most e-commerce websites, even large well known sites, seem impersonal with mediocre customer service. Many online merchants don’t realize that their customers are a powerful marketing tool — word of mouth marketing — and if…