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13 Tips for Better Customer Service

13 Tips for Better Customer Service

Let’s face it: When customers think of online merchants, customer service is usually the last thing that comes to mind. Most e-commerce websites, even large well known sites, seem impersonal with mediocre customer service. Many online merchants don’t realize that their customers are a powerful marketing tool — word of mouth marketing — and if…

Top 5 Tips to Turn Your Customers into Word of Mouth Marketers

Top 5 Tips to Turn Your Customers into Word of Mouth Marketers

As a business owner, you’re constantly trying to increase your sales and gain new customers. However, when you’re an e-commerce merchant, you may feel as if social media marketing is your only outlet. This is entirely untrue. One effective way to grow your online customer base is by maintaining a good relationship with the customers…

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant -- Part 3

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant -- Part 3

When establishing your start-up e-commerce business, you’ll find there’s a lot more to consider besides what you’ll be selling. Now that you know what risks are involved in online businesses and how to write great website content, let’s talk about the credit card processing aspect. Part 3: Finding the Right Payment Processor for your E-Commerce…

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant - Part 2

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant - Part 2

We love helping start-up e-commerce merchants succeed in their new business endeavors. Last week, we talked about the risks involved in e-commerce businesses, including credit card fraud prevention and cyber attacks. Part 2 of the Back to Basics trilogy will cover the different written aspects of your website. Part 2: Website Content for the Startup…

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant -- Part 1

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant -- Part 1

We’ve been helping e-commerce merchants thrive, grow, and succeed with their businesses for a really long time — and with the global economy not exactly at its finest, I thought it would be a great idea to go back to the basics of running an online business. Over the next couple of weeks, I’ll be…

Instabill Fraud Prevention: Using an Address Verification System

Instabill Fraud Prevention: Using an Address Verification System

Credit card fraud prevention is a hot topic for merchants–and for everyone else working in the payment processing industry. Fraudulent transactions can mean lost profits for everyone involved. Fortunately, merchants can protect themselves in a variety of ways. One way merchants within the United States can protect their business is by using the Address Verification…