With the number of cyber attacks rising to an overwhelming high, it’s safe to say that hackers have become much more sophisticated and clever when it comes to cracking codes. Whether someone wants to log into your online bank account and steal your money, infiltrate your business’s network to steal your customers’ private data, or…
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Card-Not-Present Processing: Web-Based vs. Virtual Terminal
Payment processing tools for card-not-present transactions — web based and virtual terminal — allow merchants to accept and manage credit card transactions without their customers having to be there. The tools needed to accept these payments are minimal–an Internet connection, a Web browser, and possibly a shopping cart. Let’s take a look at the different…
3D Secure Processing: Decoding the Three Ds
Whether you are an e-commerce veteran or startup entrepreneur, you may be familiar with 3D secure processing — an additional layer of fraud protection provided by certain banks. 3D secure goes beyond simply requiring credit card and customer information by adding a password to the credit card for online payment processing. Only the cardholder and…
Chargebacks: More Than Just a Refund
The success of any e-commerce business relies on customer satisfaction. When a customer purchases goods from your website, and they aren’t happy with the product, they will most likely try to get their money back. In the payments industry, we call this a chargeback. When a customer requests a chargeback on a completed transaction, the…
Instabill Payment Gateway Integration 101
Integrating your e-commerce website with the Instabill Payment Gateway does not require a team of expert web developers. To make the process as painless as possible, we have a variety of integration options–one of which is sure to meet your business’ needs. Instabill Payment Gateway Integration Basics When it comes to the Instabill payment gateway integration,…
Creating a Virtual Terminal Operator
Are you a mail order/telephone order (MOTO) merchant accepting payments over the phone? Here in the tech department, we often speak with merchants about the flexibility of the Instabill payment gateway. As a merchant, you want as much control as possible over your payment gateway, and with good reason. Being able to secure your customers’…
Using Technology to Maximize Your Revenue
As an e-commerce merchant, you pay an arm and a leg to keep your business up and running. From hiring a web designer, to paying fees associated with your merchant account, to paying your employees–it all adds up fast, and you want to take every step to maximize your revenue. Understanding technology and using it…
At Instabill, Communication is the Key to Success in Merchant Account Sales
Working as a Risk Assessment Officer at Instabill, I know that communication is one of the most important factors of any relationship–whether it is a parent and a child, a husband and a wife, or, in terms of merchant account sales, you and your payment processor. Your relationship with your processor is a partnership, and…
Chargeback Prevention for MOTO Merchants
Most merchants quiver at the mention of a chargeback. Here at Instabill, we pride ourselves on helping you prevent them. Your acquiring bank may terminate your merchant account if you have too many chargebacks–and your success is important to us! Let’s start with the definition of a chargeback. In the words of Instabill’s Customer Service…
5 Most Common Reasons Why Customers Call Instabill Customer Service
Have you ever inquired about a charge on your credit card statement? Maybe you needed a customer service representative to explain an unrecognizable merchant or a price that didn’t match your receipt. Perhaps you had an issue with a purchase and you wanted a refund, or you suspected some fraudulent activity. The team at Instabill’s…