Still think absorbing chargebacks is merely the cost of doing business? That’s a dangerous school of thought these days as the major card brands continue to crack down on merchants who hover near of above the 1 percent of sales/100 per month threshold. The below infographic from our friends at Chargebacks911 and Kount reveals some…
Tag: chargeback prevention
’Tis the Season: Know These Friendly Fraud Signs
Chargebacks and friendly fraud know no season. They happen year-round and are a perpetual issue for e-commerce merchants. But come the holidays, they increase significantly. For e-commerce merchants, this is the time to fight back. Merchants who can identify the signs of friendly fraud and curb chargebacks over the holidays can set the tone for…
Easy Tips to Avoid Friendly Fraud
It can be difficult to stop someone from attempting friendly fraud. However, you can reduce the chances of it resulting in a chargeback by streamlining your process for dealing with these situations so it is less of a burden on your business. Any of the tips below may not have a significant effect when implemented…
Preventing Chargebacks with Instabill.org
If you are struggling with high chargebacks, then Instabill.org is the website for you. We designed our newest site to help you in preventing chargebacks as well as understand them. However, we also created this site with consumers in mind. Instabill defines the difference between chargebacks and refunds as well as gives advice on how…
Processing Chargebacks with Instabill
Chargebacks occur when a customer contacts his or her credit card issuing bank to initiate a dispute on a purchase they made with their credit card. Ideally, you would prefer the cardholder contact you directly by calling the number you provided on your billing descriptor or customer service page on your website. When a customer…
Early Warning Signs for Chargebacks
Chargebacks are a merchant’s number one enemy when it comes to merchant accounts and credit card processing. However, Instabill performs a number of steps to help you prevent them from occurring. Reviewing Credit Card Orders The Instabill Risk Management Team reviews all transactions that pass through our payment gateway on a daily basis. We look…
6 Benefits of Using Multiple Merchant Accounts
Being high risk payment processing experts, we strive to help our merchants process credit cards at minimum cost and with minimum interruptions. One way to achieve seamless credit card processing is by opening more than one merchant account. Sure, this may sound like it costs more, but it could save you money in the long…
Reassure Customers with Confirmation Emails
When customers make a purchase from your e-commerce store, a good rule of thumb is to send confirmation emails. Think about it: When you go to a store, you pay the cashier and immediately receive your goods and your receipt. These are physical reassurances that let you know your transaction is complete, and you can…
13 Tips for Better Customer Service
Let’s face it: When customers think of online merchants, customer service is usually the last thing that comes to mind. Most e-commerce websites, even large well known sites, seem impersonal with mediocre customer service. Many online merchants don’t realize that their customers are a powerful marketing tool — word of mouth marketing — and if…
Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant -- Part 1
We’ve been helping e-commerce merchants thrive, grow, and succeed with their businesses for a really long time — and with the global economy not exactly at its finest, I thought it would be a great idea to go back to the basics of running an online business. Over the next couple of weeks, I’ll be…