You love talking to customers on the telephone, but sometimes they seem as if they want to have a never-ending conversation. When long customer service calls prevent you from completing other work, you need to find a way to end the call nice and quick while remaining professional. Below are a few tips to help…
Tag: business tips
E-Commerce Marketing Alternatives to Google AdWords
Google AdWords has become a dominant force in marketing for e-commerce businesses. However, the service is so large that it often takes an enormous effort to target an audience. Between the amounts of people purchasing AdWords spaces and the number of users searching Google every minute, the cost per visit to an e-commerce website via…
How More Website Traffic May Not Mean More Money
As an e-commerce merchant, you would assume that the more website traffic you get, the more money you make, right. However, the number of people visiting your site does not provide enough information to determine its profitability. The number of conversions your website generates as well as how long it takes your customer to make…
The Best Way to Sell Items Online
When it comes to e-commerce payment processing, merchants want to know the best way to sell items online. Is it Amazon, eBay or Esty? Or is it hosting your own website storefront? You, the merchant, should determine the best way to sell products online based on your individual needs as well as what each channel offers. From…
10 Simple Tactics in Handling Customer Complaints
Ensuring customer satisfaction is vital to the success of every business. Oftentimes, this includes handling customer complaints from angry consumers. However, learning tactics for handling upset customers is simple and possessing these skills will make you a much more valuable employee. Here are my favorite 10 tactics in handling customer complaints. 1. Be an active listener.…
4 Reasons Why Small Businesses Need to Accept Credit Cards
Small businesses may not see investing in credit card processing as an essential aspect of their business in the beginning, but the truth is that small businesses need to accept credit cards. With small profit margins, paying out a percentage of each transaction may be too crucial to the success of your business. However, adding…
Business Communication: Effective Phone Talk
For computer service merchants, a telephone acts as a primary way of communication with customers, especially when you operate an international call center. Unlike e-commerce merchants who take product orders and ship goods, you provide a service that requires merchant-customer interaction–whether it be PC repair, remote rescue, online reputation management, or search engine optimization. Effective…