Recently I read an article about e-commerce merchants who didn’t dispute chargebacks. Never dispute any. At all. Absorbed them. Paid whatever fines, did their best to remain under the 1 percent/100 per month threshold and washed their hands of them until the next month. After the first few graphs I asked myself, ‘How are these…
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Merchant Account Hold: What to Do When Funds are Frozen
It is arguably the biggest fear of all e-commerce merchants: Having a merchant account hold placed upon your business. We see it happen far too often, and usually we, the payment service provider, is the recipient of the first phone call by a bewildered merchant wondering: Why his/her merchant account is frozen How does s/he…
Instabill Payment Processing FAQ Pages: Untapped Resources
We have long said how we pride ourselves on our customer support. When merchants, partners and prospects call our Portsmouth, N.H. offices, we answer and do our best to solve their inquiries. Recently, as we finalize a major redesign of our website, I came across our payment processing FAQ pages – seven of them actually…
A Rolling Reserve: The Who and The Why
For the countless high risk merchants whom we call upon to offer offshore merchant accounts, sometimes the acquiring bank won’t move forward unless the merchant agrees to a rolling reserve. From there, the merchant’s reaction is predictable: ‘Wait, why can’t I recoup all the revenue I generate?’ is usually the next question. We then explain…
Merchant Maverick's Instabill Review: 4 out of 5 Stars
As an Instabill review goes, we’ll gladly take it. For the record, however, we want five stars. Nothing less. Merchant Maverick, which rates and reviews payment service providers, offered 4 out of 5 stars in a recent review of Instabill. Criteria such as fees, products and services, sales and advertising transparency, customer support and reviews/complaints were…
Instabill to Attend Money 20/20 Europe June 26-28
In its continuous effort to offer more diverse payment solutions, both domestic and international, Instabill is attending Money 20/20 Europe in Copenhagen, Denmark June 26-28. Instabill will be represented by its founder and CEO, Jason Field, who is open to scheduling meetings with acquiring banks, e-wallet providers as well as competing payment services providers to…
What Graduation Season Means for Small Business Credit Card Processing
It’s graduation season, and, being located in the Greater Boston area where there are more than 100 colleges and universities within a 50-mile radius, it is a special time. For payment processors, that is. The next 6-12 months is when startup enterprises emerge, particularly in tech hubs such as Boston and even Manchester and Portsmouth,…
Send Us Your High Risk Merchant Account Leads – Earn Extra Revenue
As a high risk merchant, you have more payment processing solutions than you think. You just don’t know it. You’ve noticed we’ve redesigned our website. We’ve also redesigned the co-branded landing pages of our reselling partners to a simpler, more attractive white label format with only three fields to fill. It is easier than ever…
MasterCard 2 Series Causing Confusion Among U.S. Merchants
The voice on the other end of the line was frantic. ‘We just got this letter from our payment processor saying our credit card terminal won’t work after May 31. Do you know anything about this?’ Being in the business of payment processing, I get the occasional industry credit card inquiries. ‘Send me the letter,’…