When Instabill signs on a new business, it goes without saying that we want it to succeed and thrive. Unfortunately, not all of them do. There are a number of reasons why e-commerce startups fail. For 90 percent of them, however, we see two reasons: A high rate of chargebacks and interruptions in cash flow.…
Category: Business Tips
How E-Commerce Merchants Will Avoid CNP Fraud
Not too long ago there was a great quote on LinkedIn. Or maybe it was Reddit or Twitter, but it read, ‘We can put a man on the moon, but we can’t stop CNP fraud.’ It made me chuckle out loud. Card-not-present fraud has already escalated and is projected to worsen each year for the forseeable…
Reduce Chargebacks With the Best Return Policy
Between Chargebacks and returns, the latter is by far the lesser of the two evils. When it comes to the best return policy, few rival Zappos, which makes it easy for its customers to return items: ready-made labels, free shipping and 24-7 customer support. All the customer needs to do is log on to their Zappos…
3 Reasons Why ACH Payments are Underrated
We at Instabill think that ACH payments are underutilized and underrated. They may not be the top payment preference of every merchant, but an ACH transaction is a form of payment of which all merchants should take advantage, particularly those in the high risk merchant account space. “ACH is a great thing for a merchant to…
Why Merchants Leave Their Payment Processors
We recently came across a terrific blogpost entitled Demystifying Merchant Attrition by Adil Moussa, which identifies the stages leading to merchants leaving their payment processors in search of a better solution. Understanding why merchants leave their payment processors is the key to improving your merchant attrition rate. Instabill does its collective best to maintain its…
Online and Mobile Checkout: 7 Things NOT to Do
Simplifying online and mobile checkout is a perpetual task, with payment platforms constantly looking to streamline the process. At the Merchant Payments Ecosystem conference and tradeshow two weeks ago in Berlin, Floor Tuinstra gave a glimpse of how the checkout experience might look like by 2020 with his presentation, European Online Payments and Shopping Experience…
Securing an E-Commerce Website: Do These 3 Things
When you’re running an online store, securing an e-commerce website should always be the first thing on your mind. You’re dealing with sensitive information for your customers, and they want to know you’ve got their personal data safe. Our friends at MalwareList.net recently wrote an article about securing an e-commerce website. We’re sharing some of…
The 3 Reasons Banks Hold Funds
Your merchant account has been terminated. Whether you had too many chargebacks and/or refunds, unexpectedly low volume or whatever the case, it is an unenviable position to be in. To make matters worse, the acquiring bank through which you process credit card transactions, is holding the funds or reserve you have left until further notice.…
Small Businesses Preferring Online Lenders to Banks
By Dylan Freni In an ongoing trend, more and more small businesses are turning to online lenders when they need cash, not banks. In the case of industry leader OnDeck, it is much easier for lenders who are not affiliated with banks to attract clients due to the speed in which they can work and offer money…
In the Merchant Account Sales Cycle, Leave a Lasting Imprint
By Matt Dydo There’s a great tune by the band called Double Drive entitled ‘Imprint,’ with a line that particularly grabs me: One step I make an imprint Two steps it’s a commitment Three steps I’m not done yet Draw my other leg up and the pace is set The line reminds me of the…