Ensuring customer satisfaction is vital to the success of every business. Oftentimes, this includes handling customer complaints from angry consumers. However, learning tactics for handling upset customers is simple and possessing these skills will make you a much more valuable employee. Here are my favorite 10 tactics in handling customer complaints. 1. Be an active listener.…
Category: Business Tips
4 Reasons Why Small Businesses Need to Accept Credit Cards
Small businesses may not see investing in credit card processing as an essential aspect of their business in the beginning, but the truth is that small businesses need to accept credit cards. With small profit margins, paying out a percentage of each transaction may be too crucial to the success of your business. However, adding…
Increase Your E-Commerce Sales with Mobile Commerce Optimization
The question of where people most frequently shop has been critical to the success of businesses, investors, banks, and governments for decades. With the advent of the Internet and credit cards, the e-commerce industry revolutionized business success. New players have entered the field—namely website designers, hosting companies, and Internet payment service providers. Welcome to the…
Keys to Building an Effective E-Commerce Navigation System
Whether your menu is vertical, horizontal, has images, has dropdowns, or has many or few items, you want it to give your customers immediate access to purchase your goods. There are so many options and sometimes you might find yourself with a massive menu system that does not convert users to buyers. However, there are…
Heed the Wisdom of the Nigerian Prince Living in Your Junk Mailbox
Recently, a number of stories about Microsoft’s Cormac Herly popped up in my news feed. Herly shared an insightful analysis that explains why the Nigerian Prince’s email trope is still around and quite successful after all these years. The study shows that using ridiculous tales of African bank accounts with large balances are not just…
How to Deal with Customer Complaints
As simple as it sounds, the first and most important step to take when dealing with customer complaints is to be quiet and listen. Customers often feel the need to vent their frustrations with a product or service before even considering a proactive solution. While listening to your customer explain their problem, try to understand…
Effective Forex Trading Strategies
As a forex broker, you want your clients to be successful forex traders. Whether you charge them an extra consultation fee or share your forex trading tips for free, you need have a few forex trading strategies readily available. Being in the business of helping you succeed, we’ve created our own list of forex trading…
5 Things to Consider Before You Take Your Business Global
Owning a small, local business is nice. You don’t have to worry about shipping through customs or dealing with multiple currencies. But what if you want to take your business global? Where do you start and what should you consider? There are numerous aspects of your business to consider when deciding to take your business…
Business Communication: Effective Phone Talk
For computer service merchants, a telephone acts as a primary way of communication with customers, especially when you operate an international call center. Unlike e-commerce merchants who take product orders and ship goods, you provide a service that requires merchant-customer interaction–whether it be PC repair, remote rescue, online reputation management, or search engine optimization. Effective…
Reassure Customers with Confirmation Emails
When customers make a purchase from your e-commerce store, a good rule of thumb is to send confirmation emails. Think about it: When you go to a store, you pay the cashier and immediately receive your goods and your receipt. These are physical reassurances that let you know your transaction is complete, and you can…