Is it possible to come back from the MATCH list? Indeed it is, but not without a good amount of effort from a merchant. About once a month, we’ll get an inquiry from a merchant, recently placed on the MATCH list (also called the TMF list), looking for payment processing. We approach each merchant case…
Tag: chargebacks
Why Chargebacks Are Only a Last Resort
Chargebacks aren’t good for anyone — merchant or consumer. Our below infographic explains why asking for a refund is always the best approach to take.
What Makes Credit Card Processing Fees Increase?
You received your credit card processing statement from your bank and noticed the fees have increased. What used to be, for example, 5% is now 6.5%. What makes credit card processing fees increase could be the result of three things. 1. Excessive Chargebacks Too many chargebacks are never good for anyone. And they can affect…
Two Reasons Why E-Commerce Startups Fail
When Instabill signs on a new business, it goes without saying that we want it to succeed and thrive. Unfortunately, not all of them do. There are a number of reasons why e-commerce startups fail. For 90 percent of them, however, we see two reasons: A high rate of chargebacks and interruptions in cash flow.…
Reduce Chargebacks With the Best Return Policy
Between Chargebacks and returns, the latter is by far the lesser of the two evils. When it comes to the best return policy, few rival Zappos, which makes it easy for its customers to return items: ready-made labels, free shipping and 24-7 customer support. All the customer needs to do is log on to their Zappos…
The 3 Reasons Banks Hold Funds
Your merchant account has been terminated. Whether you had too many chargebacks and/or refunds, unexpectedly low volume or whatever the case, it is an unenviable position to be in. To make matters worse, the acquiring bank through which you process credit card transactions, is holding the funds or reserve you have left until further notice.…
Why Merchants Should Embrace 3D Secure Technology
Different countries – including India and South Africa – have begun to require merchants and credit card issuers to use 3D Secure technology for e-commerce transactions. And there are rumblings that the European Union will soon follow. Could the U.S. be next to mandate 3D Secure? The good folks here at Instabill think so. In fact,…
Experts: EMV Shift Could Lead to More CNP Fraud
The long-awaited EMV shift arrives this week, and will undoubtedly herald a new era for in-store payment processing. As merchants continue to prepare and launch new pay terminals to accept the new EMV technology, another threat looms—CNP fraud could increase as a result of the heightened security for in-store merchants. EMV and CNP: The Fraud…
Processing Chargebacks with Instabill
Chargebacks occur when a customer contacts his or her credit card issuing bank to initiate a dispute on a purchase they made with their credit card. Ideally, you would prefer the cardholder contact you directly by calling the number you provided on your billing descriptor or customer service page on your website. When a customer…
Chargebacks: More Than Just a Refund
The success of any e-commerce business relies on customer satisfaction. When a customer purchases goods from your website, and they aren’t happy with the product, they will most likely try to get their money back. In the payments industry, we call this a chargeback. When a customer requests a chargeback on a completed transaction, the…