Between Chargebacks and returns, the latter is by far the lesser of the two evils. When it comes to the best return policy, few rival Zappos, which makes it easy for its customers to return items: ready-made labels, free shipping and 24-7 customer support. All the customer needs to do is log on to their Zappos…
Category: Support and Services
3 Reasons Why ACH Payments are Underrated
We at Instabill think that ACH payments are underutilized and underrated. They may not be the top payment preference of every merchant, but an ACH transaction is a form of payment of which all merchants should take advantage, particularly those in the high risk merchant account space. “ACH is a great thing for a merchant to…
What are the Common Causes of Friendly Fraud?
Friendly fraud continues to wreak havoc on e-commerce businesses and, for several reasons, the e-commerce landscape is getting more stringent with new chargeback and fraud thresholds. In the seminar entitled, Reduce Friendly Fraud Damage Through Merchant-Issuer Collaboration by Kristian Gjura at MPE 2016, the causes of friendly fraud are examined as well as how the…
Online and Mobile Checkout: 7 Things NOT to Do
Simplifying online and mobile checkout is a perpetual task, with payment platforms constantly looking to streamline the process. At the Merchant Payments Ecosystem conference and tradeshow two weeks ago in Berlin, Floor Tuinstra gave a glimpse of how the checkout experience might look like by 2020 with his presentation, European Online Payments and Shopping Experience…
Merchant Accounts With the Best Customer Support
By Allison Pouliotte I sometimes doubt anyone with whom I work or Skype would recognize me without a headset on. Without a headset, I think I would have some serious neck issues. That’s because I am on the phone probably an average of three hours a day. Conscientiousness and engaging merchants: It’s how I turn…
Instabill Offers New Mobile EMV POS Solution
Through an existing partnership with two major banks, Instabill can now offer EMV credit card point-of-sale devices for mobile POS merchants. Merchants who earn approvals with Instabill, and who have an account with POS technology provider CardFlight, can take advantage of this new offering via two of Instabill’s domestic banking partners. How Instabill’s Mobile EMV…
The 3 Reasons Banks Hold Funds
Your merchant account has been terminated. Whether you had too many chargebacks and/or refunds, unexpectedly low volume or whatever the case, it is an unenviable position to be in. To make matters worse, the acquiring bank through which you process credit card transactions, is holding the funds or reserve you have left until further notice.…
Instabill Offers New Domestic ACH Payments and Direct Debit Solutions
Instabill has partnered with a new acquiring bank to offer additional domestic ACH payments and direct debit solutions for high risk industries, CEO Jason Field announced Thursday. Through this partnership, Instabill has significantly broadened its breadth of payment service options to high and low risk merchants. The timing of the partnership couldn’t be better. According to…
Why do I need a payment processor?
By Teri Sicard As an Account Manager at Instabill, a global payment processor, I get asked this question often. The fact is, many merchants google ‘payment processor for high risk merchant accounts’ or ‘start-up’ merchant accounts and find Instabill. They assume we are the bank that will provide a direct gateway. When this happens, we get…
Why Merchants Should Embrace 3D Secure Technology
Different countries – including India and South Africa – have begun to require merchants and credit card issuers to use 3D Secure technology for e-commerce transactions. And there are rumblings that the European Union will soon follow. Could the U.S. be next to mandate 3D Secure? The good folks here at Instabill think so. In fact,…