The Chinese symbol for the word ‘crisis’ also contains the symbol for ‘opportunity.’ We love this way of thinking, especially this time of year. Because it’s chargeback season. Millions of merchants are gearing to fight chargebacks. The vast majority of holiday chargebacks take place in the first weeks of the new year. We know this…
Category: Business Tips
For Sanity’s Sake, Make Your Return Policy Sing!
This time of year, the most important element on an e-commerce website’s front page – along with sales and offers – is the return policy. Merchants need to make it as prominent as possible. See, American consumers have clever nicknames for particular shopping days: Black Friday, Small Business Saturday and Cyber Monday, for example. We’ve…
The Best Customer Service? Amazon Offers a Shining Example
E-Commerce merchants, small and large, are making gains in offering the best customer service. My wife and I received a wonderful example earlier this week. Gift-giving is a scared thing in my household. My wife takes it to a new level, and the recipients of her gifts – often myself and our two sons –…
The One Thing Needed for Fast Merchant Account Approvals
If you’re looking for fast merchant account approvals, we’ve got one bit of advice: Be honest with us. We’ll work with you to get you approved, no matter what your history might be. The good folks here at Instabill have been providing merchant accounts to e-commerce, POS and MOTO merchants since 2001, just about the…
Why Merchants Need to Know About the Latest Google Update
Google updates often elicit groans and headaches from website owners. They are somewhat disguised by cute names such as ‘Panda’ and ‘Penguin,’ to soften the blow. Then there was ‘Mobilegeddon,’ the Google update which penalized websites in search rankings that weren’t mobile friendly. The latest update, to take effect in 2017, is another doozy: Google…
Visa Chargeback Monitoring Program Has a New Twist
There is a new twist to the Visa Chargeback Monitoring Program. It is mindful of a scene in the 1978 film Animal House, where Faber College Dean Vernon Wormer is plotting with do-gooder Greg Marmalard to do away with the Delta fraternity. Marmalard: But Delta’s already on probation sir. Wormer: They are? Well as of…
Avoid False Declines: Know What to Look For
It’s the age in which we live. Merchants are sometimes so careful about fraudulent orders, they mistakenly turn away legitimate ones. As e-commerce merchants are increasingly targets for fraudsters and hackers, most merchants have their guard up – way up. The result of suspected fraudulent purchases, the issue of false declines is a new problem…
5 Examples of Compelling Evidence to Fight Chargebacks
Chargebacks are the bane of an e-commerce merchant’s existence. Especially fraudulent chargebacks. E-Commerce merchants are not defenseless, however. We blogged back in April about how online merchants can fight chargebacks and friendly fraud with compelling evidence – and they are. With friendly fraud consistently increasing, coupled with more stringent chargeback regulations from the credit card…
Who’s Getting the Brunt of Online Fraud Attacks?
It is no secret that online fraud attacks are sharply on the rise, nearly 140 percent over the last year. It’s the unfortunate byproduct of EMV credit cards foremost, but consumers can also blame vulnerabilities in mobile commerce and aggressive hackers anxious to pounce on the penetrable card-not-present channel. According to a recent whitepaper from…
Why You Should Care About National Customer Service Week
We blogged recently about the importance of capitalizing on holidays and events to boost sales and break into new markets. National Customer Service Week, Oct. 3-7, plays directly into that idea. The mere fact that an e-commerce merchant is aware of National Customer Service Week shows a consumer that the merchant is mindful of such…