What We Tell High Credit Card Chargeback Merchants

What We Tell High Credit Card Chargeback Merchants

As a high risk merchant account provider, we receive countless inquiries from high credit card chargeback merchants. Sometimes we can help these merchants. Other times, however, when their chargeback rates are particularly high, we don’t have a solution. In cases of the latter, we often get the response, ‘But you’re a high risk provider. Why…

Instabill Co-Hosting Webinar to Prevent Credit Card Chargebacks

Instabill Co-Hosting Webinar to Prevent Credit Card Chargebacks

It’s not just holiday shopping season. It’s the season of preventing credit card chargebacks, which can cripple a business and eventually cause a merchant to lose his/her merchant account. Hence, Instabill has partnered with Chargebacks911 to host the webinar, Keeping Clients Happy and Accounts Healthy in a High Risk Environment, Thursday, Dec. 7 at 1…

Address Verification: When Shipping and Billing Addresses Don’t Match

Address Verification: When Shipping and Billing Addresses Don’t Match

Address verification is a crucial step in the sale of any e-commerce merchant’s product. Without address checks, there is likely a whole lot of fraud happening. We know an online merchant whose red flag goes up whenever he receives an order in which the credit card billing address and shipping address are different. His reaction…

Dealing With an Angry Customer: 3 Things to Remember

Dealing With an Angry Customer: 3 Things to Remember

Having provided B2B high risk merchant account services to e-commerce businesses since 2001, we’ll have the occasional dealing with an angry customer. We occasionally see merchants lose their merchant accounts from their banks for a number of reasons. An irate phone call to us usually follows. And when it does, there are three things our…

E-Commerce Complaints: The 5 We Most Hear About

E-Commerce Complaints: The 5 We Most Hear About

Recently we came across a news item revealing that the level of e-commerce complaints has risen 300 percent in the last three years. Whether that figure is accurate or inaccurate, 300 percent in three years is a massive jump. It’s not that bad online shopping experiences have suddenly become an epidemic. Simply, more and more…

3 Reasons Your Business Should Offer Check Payments

3 Reasons Your Business Should Offer Check Payments

Check payments are so 1970s. The 1970s called. It wants its checks back. What’s longer than an EMV transaction at checkout? Paying by check. We’ve heard all the jokes and references how check payments are outdated. We’ve also heard all the misconceptions that checks are becoming obsolete. We disagree emphatically. Checks, especially digital and virtual,…