With the new Visa Claims Resolution in full effect, there is going to be a learning curve or an adaption period for e-commerce credit card processing merchants, particularly those which deal in high risk industries. With Visa, the chargeback dispute process is different than it was prior to April 15, 2018 when VCR took effect.…
Category: Support and Services
More than online merchant account solutions: Help your merchants flourish
A good payment service provider does more than just sell online merchant account solutions. PSPs, the serious ones, are invested in their online merchants as far as providing resources and maintaining contact. Everybody wins when an online business is thriving. We like to think we’re among those PSPs that enable their merchants to succeed and…
How to lose your merchant account services: Don’t dispute chargebacks
We dismiss any talk that the card brands are making it more difficult to maintain merchant account services, especially if it’s coming from e-commerce merchants. We believe the opposite is happening, that the crackdown on chargebacks over the last two-plus years, is for the greater good; and merchants need to comply or risk losing banking…
The Online Threat a High Risk Merchant Overlooks
We’ve written in this space extensively about the online threats that can plague a high risk merchant, whether it’s an e-commerce business or a brick and mortar. All merchants should frankly assume that their sensitive data is consistently under attack, information such as: Customer credit card information which can be sold via rogue websites. Personal…
What We Tell High Credit Card Chargeback Merchants
As a high risk merchant account provider, we receive countless inquiries from high credit card chargeback merchants. Sometimes we can help these merchants. Other times, however, when their chargeback rates are particularly high, we don’t have a solution. In cases of the latter, we often get the response, ‘But you’re a high risk provider. Why…
5 Common Questions (and Answers) We Get About an Offshore Credit Card Merchant Account
We liken the business of offering offshore credit card merchant account solutions to trying to rank high on Google for certain search terms: Google is always changing (it performs two updates every day, unannounced). Certain strategies and practices that used to help business websites rank high are now detrimental in search. Acquiring banks can be…
Instabill Co-Hosting Webinar to Prevent Credit Card Chargebacks
It’s not just holiday shopping season. It’s the season of preventing credit card chargebacks, which can cripple a business and eventually cause a merchant to lose his/her merchant account. Hence, Instabill has partnered with Chargebacks911 to host the webinar, Keeping Clients Happy and Accounts Healthy in a High Risk Environment, Thursday, Dec. 7 at 1…
What to Do When You’re Denied a Merchant Account Approval
There are many banks and payment service providers who will deny a merchant account approval based on a merchant’s risk level (read: high risk). It could stem from a number of reasons: Industry type: High chargebacks, high ticket items or reputational concerns (online gambling, online dating). The merchant’s payment processing history: Flawed or lack thereof.…
Address Verification: When Shipping and Billing Addresses Don’t Match
Address verification is a crucial step in the sale of any e-commerce merchant’s product. Without address checks, there is likely a whole lot of fraud happening. We know an online merchant whose red flag goes up whenever he receives an order in which the credit card billing address and shipping address are different. His reaction…
Dealing With an Angry Customer: 3 Things to Remember
Having provided B2B high risk merchant account services to e-commerce businesses since 2001, we’ll have the occasional dealing with an angry customer. We occasionally see merchants lose their merchant accounts from their banks for a number of reasons. An irate phone call to us usually follows. And when it does, there are three things our…