Of all the questions we are asked during the merchant boarding process, this one might be our favorite: ‘Why do you need my utility bill?’
Believe us when we say there is a method to our madness. We need a handful of merchant account documents when we board merchants – we call them KYC documents, for ‘Know Your Customer’ – whether they be startups or those changing their merchant account provider.
It is all in the name of legitimacy and transparency.
Back to that utility bill inquiry…
The utility bill is just one merchant account document that ascertains proof of something – in this case, it certifies proof of residence or workplace.
Here’s what else we need and why:
Instabill will accept your merchant account documents all at once or one-by-one as completed during the application process. Your dedicated merchant account manager doesn’t just get you started; but remains as your consultant for the life of your relationship with Instabill.
Experience the best customer support at 800-318-2713 (Monday-Friday, 8 a.m.-6 p.m. US eastern time) or by clicking on the live chat option below.