8 Lessons About Chargebacks That Will Surprise (and Empower) You

8 Lessons About Chargebacks That Will Surprise (and Empower) You

Still think absorbing chargebacks is merely the cost of doing business? That’s a dangerous school of thought these days as the major card brands continue to crack down on merchants who hover near of above the 1 percent of sales/100 per month threshold. The below infographic from our friends at Chargebacks911 and Kount reveals some…

’Tis the Season: Know These Friendly Fraud Signs

’Tis the Season: Know These Friendly Fraud Signs

Chargebacks and friendly fraud know no season. They happen year-round and are a perpetual issue for e-commerce merchants. But come the holidays, they increase significantly. For e-commerce merchants, this is the time to fight back. Merchants who can identify the signs of friendly fraud and curb chargebacks over the holidays can set the tone for…

Preventing Chargebacks with Instabill.org

Preventing Chargebacks with Instabill.org

If you are struggling with high chargebacks, then Instabill.org is the website for you. We designed our newest site to help you in preventing chargebacks as well as understand them. However, we also created this site with consumers in mind. Instabill defines the difference between chargebacks and refunds as well as gives advice on how…

Processing Chargebacks with Instabill

Processing Chargebacks with Instabill

Chargebacks occur when a customer contacts his or her credit card issuing bank to initiate a dispute on a purchase they made with their credit card. Ideally, you would prefer the cardholder contact you directly by calling the number you provided on your billing descriptor or customer service page on your website. When a customer…

Early Warning Signs for Chargebacks

Early Warning Signs for Chargebacks

Chargebacks are a merchant’s number one enemy when it comes to merchant accounts and credit card processing. However, Instabill performs a number of steps to help you prevent them from occurring. Reviewing Credit Card Orders The Instabill Risk Management Team reviews all transactions that pass through our payment gateway on a daily basis. We look…

6 Benefits of Using Multiple Merchant Accounts

6 Benefits of Using Multiple Merchant Accounts

Being high risk payment processing experts, we strive to help our merchants process credit cards at minimum cost and with minimum interruptions. One way to achieve seamless credit card processing is by opening more than one merchant account. Sure, this may sound like it costs more, but it could save you money in the long…

13 Tips for Better Customer Service

13 Tips for Better Customer Service

Let’s face it: When customers think of online merchants, customer service is usually the last thing that comes to mind. Most e-commerce websites, even large well known sites, seem impersonal with mediocre customer service. Many online merchants don’t realize that their customers are a powerful marketing tool — word of mouth marketing — and if…

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant -- Part 1

Back to Basics: What You Should Know as a Start-Up E-Commerce Merchant -- Part 1

We’ve been helping e-commerce merchants thrive, grow, and succeed with their businesses for a really long time — and with the global economy not exactly at its finest, I thought it would be a great idea to go back to the basics of running an online business. Over the next couple of weeks, I’ll be…