Blog

Chargebacks: More Than Just a Refund

Chargebacks: More Than Just a Refund

The success of any e-commerce business relies on customer satisfaction. When a customer purchases goods from your website, and they aren’t happy with the product, they will most likely try to get their money back. In the payments industry, we call this a chargeback. When a customer requests a chargeback on a completed transaction, the…

Instabill Payment Gateway Integration 101

Instabill Payment Gateway Integration 101

Integrating your e-commerce website with the Instabill Payment Gateway does not require a team of expert web developers. To make the process as painless as possible, we have a variety of integration options–one of which is sure to meet your business’ needs. Instabill Payment Gateway Integration Basics When it comes to the Instabill payment gateway integration,…

Creating a Virtual Terminal Operator

Creating a Virtual Terminal Operator

Are you a mail order/telephone order (MOTO) merchant accepting payments over the phone? Here in the tech department, we often speak with merchants about the flexibility of the Instabill payment gateway. As a merchant, you want as much control as possible over your payment gateway, and with good reason. Being able to secure your customers’…

Using Technology to Maximize Your Revenue

Using Technology to Maximize Your Revenue

As an e-commerce merchant, you pay an arm and a leg to keep your business up and running. From hiring a web designer, to paying fees associated with your merchant account, to paying your employees–it all adds up fast, and you want to take every step to maximize your revenue. Understanding technology and using it…

Chargeback Prevention for MOTO Merchants

Chargeback Prevention for MOTO Merchants

Most merchants quiver at the mention of a chargeback. Here at Instabill, we pride ourselves on helping you prevent them. Your acquiring bank may terminate your merchant account if you have too many chargebacks–and your success is important to us! Let’s start with the definition of a chargeback. In the words of Instabill’s Customer Service…

5 Most Common Reasons Why Customers Call Instabill Customer Service

5 Most Common Reasons Why Customers Call Instabill Customer Service

Working in the Instabill customer service department, I’m on the phone all day long. Customers contact Instabill and ask a variety of questions about charges on their credit card statements and the merchants they buy from. Here is my list of the top five most common reasons why customers contact Instabill customer service. 1. They don’t…

A Healthy Solution For E-Cigarette Merchants

A Healthy Solution For E-Cigarette Merchants

Electronic cigarettes, or e-cigarettes, offer clear benefits to smokers: No more ashes No more gray smoke clouds No more lingering smells on breath or clothes Fewer health hazards and side effects If you’re an e-cigarette merchant, you know that you can reach many more customers–and make a much greater profit–by taking your business online. In…