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7 Deadly Sins of E-Commerce Credit Card Processing

7 Deadly Sins of E-Commerce Credit Card Processing

Like all things in the business world, online credit card processing and maintaining a merchant account have their challenges. There’s a lot of room for error and making mistakes, but we’re here to help you prevent them. Below, we’ve listed what we feel are the seven deadly sins of e-commerce credit card processing and provided…

Business Communication: Effective Phone Talk

Business Communication: Effective Phone Talk

For computer service merchants, a telephone acts as a primary way of communication with customers, especially when you operate an international call center. Unlike e-commerce merchants who take product orders and ship goods, you provide a service that requires merchant-customer interaction–whether it be PC repair, remote rescue, online reputation management, or search engine optimization. Effective…

13 Tips for Better Customer Service

13 Tips for Better Customer Service

Let’s face it: When customers think of online merchants, customer service is usually the last thing that comes to mind. Most e-commerce websites, even large well known sites, seem impersonal with mediocre customer service. Many online merchants don’t realize that their customers are a powerful marketing tool — word of mouth marketing — and if…

Top 5 Tips to Turn Your Customers into Word of Mouth Marketers

Top 5 Tips to Turn Your Customers into Word of Mouth Marketers

As a business owner, you’re constantly trying to increase your sales and gain new customers. However, when you’re an e-commerce merchant, you may feel as if social media marketing is your only outlet. This is entirely untrue. One effective way to grow your online customer base is by maintaining a good relationship with the customers…