The Solution to E-Commerce Credit Card Processing Chargebacks: Proactivity

The Solution to E-Commerce Credit Card Processing Chargebacks: Proactivity

With the new Visa Claims Resolution in full effect, there is going to be a learning curve or an adaption period for e-commerce credit card processing merchants, particularly those which deal in high risk industries. With Visa, the chargeback dispute process is different than it was prior to April 15, 2018 when VCR took effect.…

The Online Threat a High Risk Merchant Overlooks

The Online Threat a High Risk Merchant Overlooks

We’ve written in this space extensively about the online threats that can plague a high risk merchant, whether it’s an e-commerce business or a brick and mortar. All merchants should frankly assume that their sensitive data is consistently under attack, information such as: Customer credit card information which can be sold via rogue websites. Personal…

What We Tell High Credit Card Chargeback Merchants

What We Tell High Credit Card Chargeback Merchants

As a high risk merchant account provider, we receive countless inquiries from high credit card chargeback merchants. Sometimes we can help these merchants. Other times, however, when their chargeback rates are particularly high, we don’t have a solution. In cases of the latter, we often get the response, ‘But you’re a high risk provider. Why…

Instabill Co-Hosting Webinar to Prevent Credit Card Chargebacks

Instabill Co-Hosting Webinar to Prevent Credit Card Chargebacks

It’s not just holiday shopping season. It’s the season of preventing credit card chargebacks, which can cripple a business and eventually cause a merchant to lose his/her merchant account. Hence, Instabill has partnered with Chargebacks911 to host the webinar, Keeping Clients Happy and Accounts Healthy in a High Risk Environment, Thursday, Dec. 7 at 1…

Address Verification: When Shipping and Billing Addresses Don’t Match

Address Verification: When Shipping and Billing Addresses Don’t Match

Address verification is a crucial step in the sale of any e-commerce merchant’s product. Without address checks, there is likely a whole lot of fraud happening. We know an online merchant whose red flag goes up whenever he receives an order in which the credit card billing address and shipping address are different. His reaction…

Dealing With an Angry Customer: 3 Things to Remember

Dealing With an Angry Customer: 3 Things to Remember

Having provided B2B high risk merchant account services to e-commerce businesses since 2001, we’ll have the occasional dealing with an angry customer. We occasionally see merchants lose their merchant accounts from their banks for a number of reasons. An irate phone call to us usually follows. And when it does, there are three things our…