When choosing among third party merchant account providers, there is one simple quality merchants need to keep in mind: Experience. We’ve built a legacy at Instabill. And it is our network of merchants and partners who benefit from that legacy. Being a third party merchant services provider of high risk industries since 2001, we know…
Category: Our Stories
Stories From High Risk Merchant Services: 5 Lessons for Merchants
Providing high risk merchant services is never boring, never without its characters and certainly never without its challenges. Sometimes the boarding process goes smoothly and other times we face hurdles and roadblocks. We’ll often receive inquiries from merchants who could use a bit of educating in the process — which we do not mind a…
Instabill Among Best High Risk Merchant Account Providers
For the fourth straight year, Instabill received a grade of ‘A’ and was listed among the Best High Risk Merchant Account providers category by credit card processing industry website CardPaymentOptions.com. Instabill received plaudits in four categories, including Sales & Marketing, Costs & Contracts and Better Business Bureau (BBB) rating, for which it received a grade…
Communication, Courtesy: This Should be Your Return Policy
Of all the gifts I bought my wife this Christmas, she ended up returning one: Ugg pajamas. The process was as efficient as it gets because of Ugg’s excellent return policy. In fact, Ugg shipped the pajamas as if it expected that I would return them: I received a prepaid shipping label, packaging and contact…
My Faith in Quality Customer Service is Running Low
There has been a movement in my town over the last decade encouraging consumers to support local businesses. My family and I are on board completely. We do our best to buy local, year-round. Sometimes we pay a little more for something, but we don’t mind a bit. Recently, however, we were forced to side…
Why We Offer Startup Merchant Accounts
Who knows who or what will be the next Amazon? Or the next Zappos? We like the e-commerce game and, with due diligence, we’re willing to take a chance on new e-commerce businesses by offering startup merchant accounts. Our belief at Instabill is that legal and legitimate e-commerce businesses deserve to accept an array of…
How We Defend Ourselves From Phishing Attacks
Last Tuesday, to our surprise, we received an email from Janet Yellen, the Chair of the Board of Governors of the U.S. Federal Reserve. Why was she contacting Instabill? To inform us that ‘our hour of compensation and actualization has come’ and, after her meeting with the U.N., Bank of America, South African Reserve Bank…
The Best Customer Service? Amazon Offers a Shining Example
E-Commerce merchants, small and large, are making gains in offering the best customer service. My wife and I received a wonderful example earlier this week. Gift-giving is a scared thing in my household. My wife takes it to a new level, and the recipients of her gifts – often myself and our two sons –…
The One Thing Needed for Fast Merchant Account Approvals
If you’re looking for fast merchant account approvals, we’ve got one bit of advice: Be honest with us. We’ll work with you to get you approved, no matter what your history might be. The good folks here at Instabill have been providing merchant accounts to e-commerce, POS and MOTO merchants since 2001, just about the…
’Tis the Season: Know These Friendly Fraud Signs
Chargebacks and friendly fraud know no season. They happen year-round and are a perpetual issue for e-commerce merchants. But come the holidays, they increase significantly. For e-commerce merchants, this is the time to fight back. Merchants who can identify the signs of friendly fraud and curb chargebacks over the holidays can set the tone for…