The Best Credit Card Processors Do These 6 Things

The Best Credit Card Processors Do These 6 Things

The e-commerce boom is ongoing: Online sales are expected to reach well over $500 billion by 2020, says e-commerce think-tank Internet Retailer. Online businesses and startups sprout like weeds in midsummer, and all of them need payment processing solutions. But what should an e-commerce entrepreneur look for when searching for the best credit card processors?…

A Near Billing Descriptor Nightmare That Can Prevent Chargebacks

A Near Billing Descriptor Nightmare That Can Prevent Chargebacks

To prevent chargebacks, half the battle lies in a clear billing descriptor. I’m going to guess that the payment processor that handles transactions for our local school food service program has a bit of trouble with chargebacks. They’re a big name in the payment processing industry, which left me puzzled after checking my bank statement.…

E-Commerce Complaints: The 5 We Most Hear About

E-Commerce Complaints: The 5 We Most Hear About

Recently we came across a news item revealing that the level of e-commerce complaints has risen 300 percent in the last three years. Whether that figure is accurate or inaccurate, 300 percent in three years is a massive jump. It’s not that bad online shopping experiences have suddenly become an epidemic. Simply, more and more…

Stories From High Risk Merchant Services: 5 Lessons for Merchants

Stories From High Risk Merchant Services: 5 Lessons for Merchants

Providing high risk merchant services is never boring, never without its characters and certainly never without its challenges. Sometimes the boarding process goes smoothly and other times we face hurdles and roadblocks. We’ll often receive inquiries from merchants who could use a bit of educating in the process — which we do not mind a…

How to Fight Chargebacks? Start With Contacting the Buyer

How to Fight Chargebacks? Start With Contacting the Buyer

The Chinese symbol for the word ‘crisis’ also contains the symbol for ‘opportunity.’ We love this way of thinking, especially this time of year. Because it’s chargeback season. Millions of merchants are gearing to fight chargebacks. The vast majority of holiday chargebacks take place in the first weeks of the new year. We know this…

For Sanity’s Sake, Make Your Return Policy Sing!

For Sanity’s Sake, Make Your Return Policy Sing!

This time of year, the most important element on an e-commerce website’s front page – along with sales and offers – is the return policy. Merchants need to make it as prominent as possible. See, American consumers have clever nicknames for particular shopping days: Black Friday, Small Business Saturday and Cyber Monday, for example. We’ve…